Black Oud | 12oz Premium Concrete Scented Candle

At Shopjinx.co, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, you may return or exchange an item within 24-48 hours of delivery. However, due to the nature of our products, we have a strict no returns policy. Please read the product descriptions, specifications, and reviews carefully before making a purchase to ensure it meets your expectations. We understand that exceptional circumstances can occur, and we are here to help. Please review our policy details below: Damaged or Defective Items: If you receive a damaged or defective item, contact our customer support team within 24-48 hours of receiving your order. We may require photographic evidence to assess the situation. Upon verification, we will work with you to find a satisfactory resolution, such as a replacement. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on our home fragrance products. This ensures you receive fresh, unused products in their original condition. Incorrect Orders: In the unlikely event that you receive an incorrect item, please notify our customer support team within 24 hours of receiving your order. We will guide you through the process of returning the incorrect item and arranging for a replacement. We appreciate your understanding of our returns and exchange policy, and we are committed to ensuring your satisfaction with our products and services.